> For the complete documentation index, see [llms.txt](https://docs.tactyc.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tactyc.io/general/contact-us.md). # Contact Us Our support team is available to help you build and manage your fund on Tactyc, or to address any questions you may have that may not be addressed in this documentation. Please contact us at the email address below to get support. ### Contact details * **Solo Plan**: Please email * **Enterprise Plan:** Please email your account manager or ### Response times * **Enterprise Plan:** 2 to 24 hours depending on severity * **Solo Plan:** 2 to 72 hours depending on severity ### **When contacting us** * Please provide us with the name of your fund on Tactyc * Please provide us with a screenshot and/or description of how we can replicate or see your issue --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.tactyc.io/general/contact-us.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.