> For the complete documentation index, see [llms.txt](https://docs.tactyc.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tactyc.io/general/contact-us.md). # Contact Us Our support team is available to help you build and manage your fund on Tactyc, or to address any questions you may have that may not be addressed in this documentation. Please contact us at the email address below to get support. ### Contact details * **Solo Plan**: Please email * **Enterprise Plan:** Please email your account manager or ### Response times * **Enterprise Plan:** 2 to 24 hours depending on severity * **Solo Plan:** 2 to 72 hours depending on severity ### **When contacting us** * Please provide us with the name of your fund on Tactyc * Please provide us with a screenshot and/or description of how we can replicate or see your issue --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.tactyc.io/general/contact-us.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.